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Job no: 638185
Work type: Regular (Full-Time)
Location: Orlando
Categories: Administration - Other, Orlando - Professional Generic

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

The Communications and Content Design Manager will be responsible for developing compelling narrative and visual content that enhances communications and engages employees and other audiences across multiple platforms including TM intranet, backstage digital boards and electronic newsletters. It will be responsible for helping to create internal communications campaigns alongside destination and division teams, developing newsletter articles that are supported by visuals and videos, driving the process and appropriate content management from idea through execution to distribution, while tracking also results. The Communications and Content Design Manager will play a critical role in ensuring alignment with the company’s brand and messaging strategy and will be responsible for evaluating, editing, managing internal content, and measuring its effectiveness across key channels. Duties include managing workflows and standardizing internal communication efforts to ensure they adhere to brand standards ensuring the appropriate approval processes are followed. The Communications and Content Design Manager will also work closely with content ambassadors and other Internal Communications Team Members across destination and division departments to bring relevant stories to life for global UDX Team Members. This position will also work closely with the Brand Studio team to develop content for enterprise-wide meetings, Town Halls, the employee intranet, emails, digital slides, and employee social channels.

MAJOR RESPONSIBILITIES:

• Support the execution of a UDX’s communications plan – aimed at internal and external audiences – and develop and write engaging content for internal communications, including intranet and newsletter articles, email communications, leadership messages, and other digital signage. Transform complex ideas and business initiatives into compelling narratives that resonate with employees. Create visually appealing content such as graphics, infographics, and text-based videos to support communication initiatives and overall brand reinforcement. Collaborate with other internal groups to conceptualize and produce visual storytelling assets, including digital slides(Keynote and PowerPoint), social content, and video scripts. Work with designers, videographers, and other creative professionals to enhance messaging with strong visual elements. Capture and edit video and photography content (preferred but not required). Help communicate communications standards across destinations & divisions through compelling digital storytelling, layout, and workflow enhancements. Ensure all content aligns with organizational values, priorities, and branding guidelines. Partner with Brand Studio, IP and brand assurance teams and DigiCon teams for visual alignment.

• Utilize project management tools to support and maintain an editorial calendar, ensuring timely and relevant communication to Team Members and other audiences. Collaborate with stakeholders to secure their story topics and themes and align them to the annual UDX internal communications plan. Support enterprise-wide meetings and Town Halls by crafting scripts, contributing to presentations, and other communication materials. Serve in a support role at these events onsite or virtually, including operating teleprompters, advancing slides and other key logistics. Support the development of a company content library of assets that can be leveraged across leaders, Teams, and Divisions. Ensure consistency in messaging across all internal communication touchpoints

• Develop strategies to improve employee engagement and awareness of company initiatives through compelling and informative content across channels. Manage content workflows for the employee intranet, internal email campaigns, employee social channels, and other internal communication platforms.

• Coordinate asset sourcing and management using Media Valet for intranet content. Have fluency and mastery in working in SharePoint including posting, editing, and measuring content performance. Monitor and analyze metrics to evaluate the effectiveness of communication campaigns and projects across various channels including digital signs, email newsletters, intranet. Use metrics and content performance to refine processes, content plans and enhance future initiatives

• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

• Perform other duties as assigned.

EDUCATION:

• Bachelor’s degree in Communications, PR, Marketing, Journalism, Multimedia Studies or related field strongly preferred.

EXPERIENCE:

•  5+ years of experience in communication with and emphasis on content creation, creative development or a related field.

• Exceptional writing and storytelling skills, with a strong ability to simplify complex topics.

• Experience in designing or overseeing the creation of visual assets, including graphics and infographics.

• Proficiency in content creation tools such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro), Canva and presentation design platforms (Keynote and Powerpoint) or Canva.

• Experience with photography, video shooting and/or editing is a plus and preferred.

• Ability to manage multiple projects simultaneously and meet tight deadlines.

• Experience in agency or in-house creative team.

• Strong understanding of internal communication best practices; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Must be a clear communicator able to collaborate with cross-functional groups, including Marketing, HR, Brand Studio, and Leadership.

• Experience working in a corporate or enterprise environment is a plus.

• Experience managing or contributing to social media channels.

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

• Proven experience in communications management, preferably within a large, multinational organization.

• Experience executing against project timelines and partnering with cross-functional teams.

• Knowledge of coordinating and managing content flow from ideation through delivery.

• Strong presentation skills to represent Corporate Communications to senior cross-divisional and destination leadership.

• Understanding of digital content platforms and ability to work closely with the digital technology team.

• Skilled in writing and written communication.

• A professional demeanor.

• Ability to work on multiple projects and deadlines simultaneously.

• Proven aptitude for creative thinking with attention to detail within demanding timeframes

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Consistent attendance is a job requirement.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE

Advertised: Mar 20 2025 Eastern Daylight Time
Applications close:

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JOB OVERVIEW:

The Communications Manager leads the planning, organization and implementation of external and internal communication programs to achieve goals for assigned restaurant brands and/or Darden business units. This includes all public relations, employee communications and reputation management functions. The role requires strong media relations expertise, with brand communications experience preferred. The manager is focused on translating business objectives into comprehensive and compelling communication campaigns that drive media relations and/or engage team members. The candidate must be comfortable interacting with media, executives, and operators. This position requires strong partnership to provide strategic counsel and support to operations, marketing, HR and executive/functional leadership. Additionally, the Manager supports the direction of content, frequency and the most effective delivery channels for various communications to reinforce the culture, employment proposition and brand promise with each communication initiative.

ROLES AND RESPONSIBILITES: 

-Oversees and leads interactions with functional leaders and/or cross-functional teams for key enterprise initiatives in support of business goals and key messages 

-Plans, organizes, monitors and controls all aspects of communications campaigns, including strategy development, messaging and reporting KPIs

-Regularly interacts with senior leadership to ensure alignment and provide counsel

-Partners with executives to distill and disseminate their communications (e.g. speeches, letters and presentations), including serving as a member of relevant event planning committees to oversee executive messaging

-Develops and employs public relations tools (pitches, media kits, news releases, etc.) and publicity techniques to raise brand awareness among key stakeholders   

-Champions creative PR and internal communications ideas to break through and drive key messages or actions

-Drives actionable and compelling internal communications strategy in support of various initiatives, including HR strategy, change management and training.

-Manages issues, crisis and risk matters for the company and its brands, including identifying potential issues and developing appropriate response plans

-Serves as member of rotating on-call schedule for weekend issues monitoring 

-Remains current on industry and consumer trends and developments; leverages such knowledge to help achieve business objectives 

-Supports individual and team performance through actions demonstrating strong team orientation and feedback 

REQUIRED TECHNICAL SKILLS: 

-Public Relations and Media Management: Demonstrates the capability to develop and manage a variety of public relation techniques for brand-building publicity with a strong emphasis on national and local media relations programs 

-Issue and Reputation Management: Demonstrates the capability to anticipate and effectively address issues affecting the brand or enterprise 

-Executive Communications: Demonstrates the capability to write on behalf of key executives, maintaining a consistent tone and narrative over time 

-Employee Communications: Demonstrates the capability to drive effective communications to a diverse and dispersed team member audience

-Corporate Communications: Demonstrates the capability to drive compelling communications on behalf of various corporate functions

-Integrated Communications: Demonstrates the capability to identify opportunities for programs that can be leveraged across communication channels, including public relations, employee communications and social media 

-Brand Strategy Development: Demonstrates the capability to develop and create a clear and compelling brand strategy and evolve and support that strategy over time 

-Project Management: Demonstrates the capability to balance multiple priorities and achieve desired outcomes on time and within budget 

-Client Service: Demonstrates the capability to embed and support various internal clients with individualized objectives

-Strategic Counsel: Demonstrates the capability to provide communications counsel to partners and executives 

REQUIRED EDUCATION: 

-Bachelor’s Degree (Communications, Public Relations, Journalism, or related field) 

OTHER KEY QUALIFICATIONS: 

-5+ years of communications, public relations, agency or journalism experience

-Proven professional writing and editing expertise across all communication mediums and knowledge of AP Style

-Experience working cross-functionally with partners at all levels

-Passion for food and hospitality 

-Some travel required 

PREFERRED SKILLS AND EXPERIENCE: 

-Proven experience facilitating, aligning and coordinating proactive issue and reputation management

-Demonstrated ability to lead, coach and hold team members accountable for performance

#LI-LE1

#LI-Hybrid 

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We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We’re looking for a highly organized, detail-oriented communications professional to join our team as Internal Communications Specialist. Help shape our narrative as you support the development and execution of internal communications initiatives that connect, inform, and engage our global workforce across our various communications channels. You will also provide communications support for ongoing business priorities and leaders. This role will report directly to the Manager, Internal Communications.

This is a hands-on, high-impact role perfect for a creative communicator who loves bringing stories to life, rolling up their sleeves, and making things happen across channels from the associate intranet to emails, newsletters, podcasts, and live/virtual events. The ideal candidate thrives in a fast-paced environment, enjoys storytelling, and has a passion for helping associates feel informed and inspired.

How You'll Shine:

• Maintain internal communication tools and channels, including the company intranet, email platform, and mobile communication tools.

• Draft and distribute communications including email memos, internal announcements, executive scripts, videos, newsletters, FAQs, and intranet content.

• Manage project timelines and deliverables in collaboration with internal communications teammates and business partners, ensuring all internal communications are clear, on-brand, and aligned with strategy.

• Develop executive-facing PowerPoint presentations and talking points that bring business narratives to life in a compelling, visual way.

• Execute internal communications plans that support enterprise-wide initiatives, brand milestones, and leader messaging.

• Contribute to storytelling efforts, identifying and developing content that highlights employee success stories, business achievements, and culture moments.

• Track communications performance through analytics and reporting, using insights to continuously improve internal messaging.

• Support event execution, including employee town halls, recognition events, and special initiatives—coordinating logistics, creating presentations, and supporting message development.

Travel Requirements:

• 5% - Occasional – Resort/Site visits; Support for Projects and Initiatives; Business Meetings; Conferences

What You'll Bring:

• Bachelor’s degree in communications, Public Relations, Journalism, Marketing, or related field.

• Excellent writing, editing, and storytelling skills—able to adapt tone and voice and tailor messages for different audiences and formats.

• Strong attention to detail and organizational skills; able to manage multiple projects in a fast-paced, deadline-driven environment.

• Technologically savvy, ability to understand, learn, and enhance internal communications channels

• Proficient in Microsoft Office, especially PowerPoint.

• Experience with intranet platforms or digital publishing tools a plus.

• Ability to respond to rapidly changing conditions with agility and imagination, capitalizing on opportunities

• Able to manage multiple projects, processes and partnerships successfully in a deadline-driven environment.

• Ability to build a strong network of relationships and internal news sources.

• Being flexible, adaptable and open to a culture of change, this position must be able to alter strategies based on the needs of the business. 

• Experience in hospitality or travel is desirable but not required.

• Proficient in Microsoft Office Suite of programs.

• Experience with intranet or other internal communications platforms

• 2–5 years of experience in internal communications, with a focus on content development, project management, and execution.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

#BCD

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical

• Dental

• Vision

• Flexible spending accounts

• Life and accident coverage

• Disability

• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

• Wish day paid time to volunteer at an approved organization of your choice

• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

• Legal and identify theft plan

• Voluntary income protection benefits

• Wellness program (subject to provider availability)

• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Job Requisition: R-101835

Apply Here

Summary:

Rosen Hotels & Resorts is actively recruiting a public relations rock star for an amazing opportunity to grow within one of Orlando’s iconic institutions known for its generous benefits, community leadership, work-life balance and unmatched industry service. The Public Relations Coordinator supports all PR activities for Rosen Hotels & Resorts, its subsidiaries, and the philanthropic entities associated with the Rosen brand. This position requires the ability to tell a story and drive relevant content across multiple mainstream media – print, digital, broadcast, and social – to increase brand awareness and appreciation among external and internal audiences. The PR Coordinator will work to build relationships with journalists, PR counterparts and other influential contacts and develop new, creative ways to garner media coverage. This position reports to the Public Relations Manager and will be based at our Operations Center.

Responsibilities:

• Able to build effective relationships with news media, business partners, senior leaders, PR counterparts and other influential individuals within our community.

• Proven content creation skills that include authoring or co-authoring news releases, company announcements, advertorial content, awards entries, social media, media kits, video scripts, speeches, articles, and photo/video asset development. The ability to identify and produce content highlighting company leaders is essential. Assist in the development of story ideas and pitch to local, regional, and national consumer media, as well as select trade media.

• Must have excellent written and oral communication skills. Familiarity with AP style is also recommended.

• Capable of managing constantly changing work priorities in a deadline-oriented, time-sensitive environment that requires flexible availability. This includes morning, evening, and weekend opportunities.

• Skilled at identifying new technologies, trends, and innovative opportunities to advance communication.

• Ability to regularly use independent judgment, discretion, and analytical skills to problem solve.

• Must possess proficient computer skills, including, but not limited to, project tracking and reporting, document processing, spreadsheets, and presentation software.

• Experience with media tracking software like Muck Rack, Meltwater, Cision, and TV Eyes is a plus.

• Serve as secondary contact for media requests on behalf of Rosen Hotels & Resorts, Millennium Technology Group, RosenSure, RosenCare, Harris Rosen Foundation, Rosen Parramore PS8 Foundation, Tangelo Park Foundation, Adam Michael Rosen Foundation, Rosen Aquatic & Fitness Center, and any future RHR endeavors.

• Works closely with the leisure arm of the company to increase awareness of the brand and reach throughout all markets by creating a PR strategy that aligns with the company’s business goals.

• Assist with content for websites, magazines, social media, paid media, and internal communication pieces for all branches of the company while focusing on the leisure brands.

• Work in partnership with PR Manager and human resources on internal communication campaigns, community relations initiatives, organizational successes and milestones, and major associate accomplishments.

Experience/Qualifications:

• 1-3 years of demonstrated experience in public relations or corporate communications.

• Must have excellent written and oral communication skills. Familiarity with AP style is also recommended.

• Must possess proficient computer skills, including but not limited to, project tracking and reporting, document processing, spreadsheets, and presentation software.

• Experience with media tracking software like Muck Rack, Meltwater, Cision, and TV Eyes is a plus.

• Hospitality experience preferred.

• Bilingual is a plus.

• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• Bachelor's degree in public relations, journalism, communications, or related field.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance

• On-site Medical Center

• Competitive Compensation

• Holiday Pay

• Paid Vacation

• Paid Personal Days

• Tuition Reimbursement

• Higher Education Scholarships

• 401(k) Retirement Savings Plan

• Childcare Financial Assistance

• Hospitality and Dining Discounts

• Family Outreach Center

• and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.

Apply Here

Job Description

Nemours is seeking a Health Policy Communication Program Manager to join our Nemours Children’s Health team in Washington, DC, Wilmington, DE, Jacksonville, FL, or Orlando, FL.

Nemours Children’s Health has embarked on a bold strategy to redefine children’s health to create the healthiest generations of children.  This strategy is uniquely intertwined with Nemours Children’s master brand designed to articulate how Nemours Children’s is advancing the health of children by going ‘well beyond medicine.’ 

Nemours Children’s Health is seeking a Health Policy Communication Program Manager to help lead enterprise strategic communications and thought leadership initiatives dedicated to its population health portfolio, which includes the National Office on Policy and Prevention, Value-Based Services Organization, and a myriad of programs and services across the enterprise dedicated to addressing the whole child and social determinants of health in the communities we serve and beyond. This role will report to the Director of Enterprise Public Relations.

This role will support the development of the communications, public relations and thought leadership plans that drive national reputation grounded in the Health, Value and Equity pillar of the strategic plan in conjunction with the Director of Enterprise Public Relations. This individual will be responsible for executing upon those plans and tracking the metrics to show impact. This individual must be a self-starter with a panache for identifying and packaging compelling stories that resonate with key audiences to grow awareness of Nemours Children’s Health as a leader and convener, and foster action among stakeholders in support of children.  In addition, this role will help drive thought leadership through Nemours-owned content, including contributing content for the weekly Well Beyond Medicine podcast, and securing third-party platform opportunities. The role requires an understanding of how to create and drive key messages through media relations, events, speeches and presentations, digital content creation including but not limited to social media, website and blog channels, award nominations and other tactics as identified.  The candidate should possess an aptitude for building internal and external relationships, have an excellent track record in placing stories in the media nationally and possess strong writing skills that can strategically adjust for voice and tone to capture the attention of the intended reader. This individual will work with communications and marketing colleagues in the Delaware Valley and Florida markets to showcase Nemours Children’s population health initiatives across our geographic footprint.

Given the enterprise-wide nature of this role, this individual can be based at one of Nemours Children’s offices located at/near the following sites: National Office on Policy and Prevention in Washington, D.C.; Nemours Children’s Hospital, Delaware; Nemours Children’s Hospital, Orlando; or the Home Office in Jacksonville. Travel to Washington, D.C. and other site locations on occasion will be required. To date, most work remotely.

Essential Functions

1.         Thought Leadership: Support the development of a thought leadership plan that spans the population health and federal policy portfolio to include media relations, social media, conferences, awards, events and other channels as identified to position Nemours Children’s as a leader and convener in redefining children’s health.  Manage the communications strategy that leverages every owned and third-party channel.

2.         Media Relations: Grow Nemours Children’s rolodex of national journalists that cover population health, federal policy, health equity and other topics as identified. Cultivate relationships to ultimately secure stories in the news that underscore Nemours Children’s Health as a top expert in the field.

3.         Writing and Editing: Excellent writing, editing and proofing skills for press releases, speeches and presentations, grant and award announcements, social media, website and blog content, newsletters, and other needs as identified.

4.         High Engagement Content: Translate key messages and programmatic research data into compelling content that engages targeted audience(s) and inspires action through use of infographics and other forms of digital media. Support the development of strategy to increase visibility on both Nemours channels as well as third-party channels through growing relationships with partner organizations. 

5.         Owned Media: Grow national reputation by developing audience strategy and packaging compelling stories for the Well Beyond Medicine podcast and owned blog and social media channels, in collaboration with the social media team. Work with Nemours Children’s thought leaders to grow influence on their personal social media accounts. 

6.         Events: Plan and execute thought leadership events designed to position Nemours as the leader and convener on children’s health. Experience in event logistics, managing budgets, promotion and PR. Events include but are not limited to press events, lobby days, webinars, congressional tours and podcasts.

7.         Awards: Support the development of an awards strategy that positions Nemours Children’s as a thought leader in redefining children’s health.  Lead the submission process and promotion with support from Nemours Children’s PR agency. 

8.         Monitor Topics and Trends: Stay appraised of news, conferences, and significant occurrences that could impact strategic communications strategy related to the population health portfolio. Synthesize to inform strategy and create new opportunities for Nemours Children’s Health.   

Requirements

Bachelor’s degree in Public Relations, Communications, Journalism or related field.  Master’s degree a plus.

More than 10 years experience

About Us

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.